Product support

For technical issues, account help, billing questions, or product feedback, start below.

Family Status Clock

Find help with family spaces, location updates, notifications, widgets, Plus, account deletion, and subscription management.

Open the support center →

Contact Dollagon

Email us with your device model, operating-system version, app version, and a short description of what happened. Do not include passwords or payment details.

support@dollagon.cn →

Account and billing

How do I manage or cancel Plus?

Open your Apple Account subscription settings on iPhone. Apple processes subscription billing and cancellation.

Does deleting an account cancel a subscription?

No. Deleting a Family Status Clock account does not cancel an Apple subscription; manage the subscription separately through Apple.